Hotel Tips

Sooooo I work at an old historical hotel in Prescott, AZ. I'm pretty sure I've mentioned that, but then again, I've done alot of drugs, so who knows?

I have decided that there are a few things that REALLY REALLY SUCK for hotel workers, which I honestly just never knew about, and now that I have some awareness I will never make these HEINOUS HOTEL GUEST MISTAKES ever again.

1.)SLOW RESERVATIONS
If I am not cleaning the lobby or helping a guest, I am making a reservation. I have been doing this every day for so long that I have streamlined the process. I remember everything you say for 15 minutes after we hang up at least, and I am multitasking the whole time we are on the phone. You do NOT HAVE TO SPEAK LIKE I DON'T UNDERSTAND ENGLISH. Yes, a credit card has quite a few numbers on it. But good thing for me (and I promise you for everyone else that has made a living of recording addresses, phone numbers, etc) I have done it so many times that you can go ahead and speed-read that data off to me and I will NEVER MISS A DIGIT. Give your customer service reps some credit, it is literally ALL WE DO.

2.)LIFE STORIES BEFORE INFORMATION
Remember what I said about the multitasking? That is necessary because there is a crapload to do. If you call and need a reservation or information, awesome, I'm your girl. If you called to tell someone about how your kid got into college here and it feels like yesterday they were throwing poop on the walls and now here you are needing somewhere to stay during orientation so do you have any availabilities I WILL BE SO ANNOYED. Don't get me wrong, if I have no one in the lobby I will shirk a few other duties to chat it up with you, but only AFTER the reservation has been made/question has been answered. Business first, people. Try to remember that we are at work, and the details of your life are only so important in this process. Don't make me be rude and cut you off. (If I'm sounding like a brat, try to understand, this is serious problem and I am not exaggerating at all with my example. Imagine dealing with that and having a guest wanting to check in and 2 other phone lines ringing.)

3.)NOT KNOWING WHAT YOU ARE ASKING
If you need a room, but the date is kinda open and you don't really care how many beds there are or what size, I CAN'T HELP YOU. We are open for business every day and have every kind of room type available known to man, and since my boss thinks giving suggestions is "telling someone what they want" I have no other option besides pushing the phone as close to my ear as possible, hoping the distance from my brain will transmit to you that a Queen Bed with a Courthouse view would just be lovely that time of year.


PHEW. That's all for now. Wow. Can you tell I had a long day at work?